Privacy Policy

1. Who We Are

BrokerMind AI UK is operated by BrokerMind AI Ltd, registered in England and Wales, Company No. 17098872. We are committed to protecting your personal data and processing it in accordance with UK GDPR and the Data Protection Act 2018. For data enquiries, contact: [email protected]

2. Data We Collect

• Account data: email address, name, role (broker/admin)
• Usage data: queries submitted, AI responses generated, feature usage
• Case data: mortgage case details entered for AI analysis (not stored permanently)
• Technical data: IP address, browser type, session tokens

3. How We Use Your Data

• To provide and improve the BrokerMind AI service
• To authenticate users and maintain account security
• To generate AI responses to your queries
• To monitor usage for billing and compliance purposes
• To communicate important service updates

4. Data Sharing

We do not sell your personal data. We may share data with:

• AI processing providers — queries are processed by our AI infrastructure to generate responses. All providers operate under appropriate data processing agreements.
• Hosting providers — for platform operation and security
• Legal requirements — if required by law or regulatory authority

5. Data Retention

Account data is retained for as long as your account is active. Usage logs are retained for up to 12 months. Case data entered into query fields is not permanently stored beyond the session.

6. Your Rights

Under UK GDPR you have the right to: access your data, rectify inaccurate data, request deletion, restrict processing, and data portability. To exercise these rights, contact [email protected].

7. Cookies

We use session storage (not persistent cookies) for authentication. No third-party advertising cookies are used.

8. Contact

For privacy queries or to exercise your rights: [email protected]